E-Commerce Operations Specialist — protecting revenue, optimizing systems, and elevating customer experience.
Background
I work across digital and retail environments — handling fraud investigations, chargebacks, logistics coordination, and service optimization. With a strong analytical mindset and a customer-first approach, I focus on protecting revenue while improving operational efficiency.
Managed high-volume chargeback cases. Strengthened review processes to reduce financial exposure and improve resolution turnaround.
Coordinated with 3PL providers to investigate shipment issues, file claims, and resolve delivery disputes — protecting revenue and customer trust.
Led frontline support operations across multiple retail brands, maintaining service standards and improving escalation handling efficiency.
Capabilities